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Court Snubs Urey, Cllr. Dunbar’s Appeal

first_imgAn appeal to have charges dropped against two ex-senior officials of the National Oil Company of Liberia (NOCAL) was yesterday denied by the Criminal Court ‘C.’Defendants Clemenceau Urey, former chairman, Board of Directors of NOCAL and Cllr. Stephen Dunbar former member, Board of Directors, were among eight other senior officials of NOCAL that were jointly indicted for the commission of economic sabotage.But lawyers representing Urey and Dunbar were pushing for the charges to be dropped against them, on grounds that the state failed to commence prosecution within five years, as mandated by Section 4.2 (a) of the Criminal Procedural Law.They were initially indicted in 2014, with economic sabotage, bribery and criminal conspiracy by the Liberia Anti-Corruption Commission.Their lawyers further contended that they should not be tried because their prosecution is barred by what they considered as a “statute of limitation”.However, the prosecution in counter argument appealed to the court to deny and dismiss the request and that the trial must proceed on its merit.They were charged May 2006 to May 2007 in connection with their alleged involvement in a US$40,000 bribe, offered to members of the 52nd House of Representatives as “lobby” fees.At yesterday’s hearing, none of the accused, including Urey and Dunbar was at the Temple of Justice, but Judge Peter W. Gbeneweleh went ahead to deny their request.Judge Gbeneweleh stated, “We are in agreement with the contention of the prosecution that this court cannot determine the issue of statute of limitation raised by the defendants, who have not been granted severance (separate trial) from the rest of the eight co-defendants.”He explained that the defendants and the rest of the other co-defendants were jointly indicted.“The records before the court revealed that they did not file a motion for severance (separate trial) from the rest of the other eight co-defendants, before filling their motion to dismiss the indictment on grounds that their prosecution is barred by statute of limitation,” he further clarified.“In fact the determination will definitely have an effect on the other co-defendants, since ten of them were jointly indicted and charged for the commission of the crimes,” he said.In his conclusion, Judge Gbeneweleh declared, “Prosecution’s resistance is sustained, and the court is declined to determine the issue of statute of limitation and the motion to dismiss the indictment should be and the same is hereby denied and dismissed without prejudice to the defendants.”Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)last_img read more

PH skateboarding manages expectations ahead of SEA Games

first_img2 village execs nabbed in Bohol buy-bust View comments NU showing no signs of slowing down with another UAAP cheerdance crown MOST READ Star recruits like Christiana Means, Jericho “Kiko” Francisco and other talented Filipino-foreign athletes are also suiting up for the team.“We have a diverse team. Some of them are ranked in the top 10, 15 in the world and some are top 10 in Europe or in Asia. We have the best team and skaters representing the PH, but that being said every country in bringing their best.”Claravall said he’s making the clarifications “for the athletes” after some of them felt bothered by the golden sweep pronouncement.“These are really young athletes, 17 to 20-years-old and we have some guys who have been thrust into the limelight and it’s a lot of pressure and a lot of hardship to have this on them,” added Claravall.Claravall admitted that support for the sport remains a problem with the lack of Olympic-standard skate parks in the country which affects athletes’ preparations.ADVERTISEMENT Don’t miss out on the latest news and information. 400 evacuees from Taal eruption take refuge in Mt. Banahaw While the NSA’s leadership is confident that the country can perform well and bring home medals, a guarantee of a golden sweep is “foolhardy,” according to its vice president Anthony Claravall.“It’d be a real disservice to come out and say that we are going to sweep all the gold medals,” said Claravall in an interview with the Inquirer.FEATURED STORIESSPORTSAndray Blatche has high praise for teammate Kai SottoSPORTSBig differenceSPORTSAlmazan status stays uncertain ahead of Game 4“We have to be realistic, this is a sport in its infancy especially in this arena of this kind. I just want to make sure that the Filipino public understands, looking at every other sport, nothing is guaranteed.”The Philippine skateboarding team will be led by Margielyn Didal, who rose to fame after her sensational performance in the Asian Games that earned her a gold medal. No need to wear face masks in Metro Manila, says scientist “All of the athletes have to train overseas or travel if they’re PH-based athletes they’re overseas to train or they won’t have to the opportunity to train in Olympic facilities.”According to Claravall, this is what the PH skateboarding association is also looking to focus on.“Some of these athletes could be world-class but with no facility at home and no funds the potential you might fall short of the potential,” he said. “We’re here to stay and our intention is to build a successful program and successful programs are not built overnight.”Sports Related Videospowered by AdSparcRead Nextcenter_img LATEST STORIES Andray Blatche has high praise for teammate Kai Sotto DSWD Bicol donates P1.5M worth of food packs for Taal eruption evacuees ‘People evacuated on their own’ Trending Articles PLAY LIST 00:50Trending Articles02:11SEA GAMES 2019: PH’s Nesthy Petecio boxing featherweight final (HIGHLIGHTS)08:07Athletes treated to a spectacle as SEA Games 2019 officially ends06:27SEA Games 2019: No surprises as Gilas Pilipinas cruises to basketball gold05:02SEA Games 2019: Philippines clinches historic gold in women’s basketball05:21Drama in karate: Tsukii ‘very sad’ over coach’s bullying, cold shoulder03:24PH’s James Palicte boxing light welterweight final (HIGHLIGHTS) FILE – Asian Games gold medallist Margielyn Didal. AFP FILE PHOTOMANILA, Philippines—Philippine skateboarding is tempering expectations for its campaign for the 2019 Southeast Asian Games, acknowledging that other countries are likewise bringing their respective teams to rule the competition.An earlier report quoted Skateboarding and Roller Sports Association of the Philippines president Monty Mendigoria as saying that the Philippines “is unbeatable in all of the events we have included.”ADVERTISEMENT Phivolcs: Cloud seeding in ashfall affected areas needs study Lava gushes out of Taal Volcano as villagers fleelast_img read more


first_img Recent University of Toronto Varsity Blues track and field alumna Gabriela DeBues-Stafford finished sixth overall in the women’s 1500m at the 2019 IAAF world championships on Saturday (Oct. 5) in Doha.DeBues-Stafford smashed her own Canadian record, crossing the finish line in 3:56. 12, to place sixth overall.Details to follow.🇨🇦🚨NATIONAL RECORD🚨🇨🇦For her ☝️World Championship Final, Gabriela Debues-Stafford crosses the finish line at 3:56.12 to break her own Canadian record and earn 6th place🔥👏Watch more of the #WorldAthleticsChamps LIVE @cbcsports Gem app or livestream👉— Team Canada (@TeamCanada) October 5, 2019 Gabriela DeBues-Stafford with an incredible 1500m race, beating her own Canadian record (again!) by more than 3 seconds at track and field worlds#Doha2019 @AthleticsCanada— CBC Olympics (@CBCOlympics) October 5, 2019 Story Links For more information, scores and highlights on your favourite U of T athletes and teams, please visit Don’t forget to follow us on Twitter, Instagram and Facebook for the latest and greatest in Varsity Blues intercollegiate athletics. Print Friendly Versionlast_img read more

FKF bans Sony chair, warns Munro

first_img0Shares0000NAIROBI, Kenya, October 6 – Football Kenya Federation (FKF) has suspended Sony Sugar chairman Paul Orato from all football related activities for six months for failing to honour summons before the Executive Committee while his Mathare United counterpart Bob Munro escaped with censure on Thursday.FKF claimed Orato was found culpable of issuing ‘sensational, misleading and unwarranted reports to the media’ regarding the issue of the yet to be played Sony verses AFC Leopards match which has been on hold for five months, after FKF overturned Kenyan Premier League’s (KPL) rule to award the controversial match to Ingwe. “The National Executive Committee noted with great concerns that Mr Paul Orato the Sony Sugar Chairman who had been summoned to appear before the committee failed to heed the summons.“His actions are equivalent to discrediting the federation its employees, and the judicial bodies,” FKF ordered.The federation directed Sony they should desist from involving Orato in any football-related activities for the period of his suspension and failure to act accordingly, FKF will attract severe actions as per the federation’s rules on Kenyan Football.Efforts to reach Otaro were futile by the time we went on press although his coach Zedekiah Otieno told Capital Sport the said summon arrived late on the eve of the meeting to enable him secure leave from his work place. NEC also warned Munro after charging him with ‘malicious efforts to undermine FKF and any other unwarranted attacks that may create disunity between FKF and KPL’ stating further involvement would attract sanctions. “Munro who personally appeared before NEC confirmed contrary to reports emanating from some clubs in the KPL there was no bad blood between FKF and KPL and all clubs were duty bound to respect and honour decisions made by FKF as the supreme body.“It was unfortunate that some clubs resorted to creating an impression that there was a rift between the National Office and KPL. We as the league body strongly condemn those behind such utterances,” the federation underscored in a statement.“Munro added that the issue of the immediate former national team head coach Adel Amrouche was between him and his immediate former employer FKF, and he will play no further role in the matter,” FKF claimed.Last week, FKF president, Sam Nyamweya, fired a long protest letter at Munro accusing him of facilitating Amrouche who was fired in August after Kenya were eliminated from Afcon 2015 by Lesotho to sue them for wrongful dismissal at the Court of Arbitration for Sport for compensation.0Shares0000(Visited 1 times, 1 visits today)last_img read more

Prep Roundup: Lilley dominates in Hart’s lopsided victory

first_img Montclair Prep 65, Maranatha 28: Indira Kaljo scored 19 points and Kristina Mitchell had 13 as Montclair Prep of Panorama City (17-2, 2-1) defeated Maranatha of Pasadena (6-9, 0-3) in Olympic League play. MMilken Community 54, Faith Baptist 44: Drew Mazur had a game-high 26 points and Sam Else added 12 as host Milken Community of Los Angeles defeated Faith Baptist of Canoga Park in a Heritage League game. Milken (8-8, 2-1) led 25-14 at the end of the first half. Reniassance Academy 89, Pacific Lutheran 63: Archie Robb scored 37 points and Justin Cook had 31 and eight assists as Reniassance Academy of La Canada Flintridge defeated visiting Pacific Lutheran of Torrance in a nonleague game.Freshman Hector Harold added 10 points for the Wildcats (13-4). Hillcrest Chr. GH 91, L.A. Lutheran 22: Dallas Rutherford scored a season-high 32 points as Hillcrest Christian Granada Hills easily defeated visiting L.A. Lutheran of Sylmar in Heritage League play. Ryan Haliday added 19 points and a game-high 15 rebounds for Hillcrest (10-6, 3-0), which outscored L.A. Lutheran (0-8, 0-2) 36-3 in the third quarter. Yeshiva 79, Buckley 61: Richie Polan had 35 points and 13 rebounds but, Buckley of Sherman Oaks (7-6, 3-1) still lost to visiting Yeshiva of Los Angeles (3-3 in league) in Liberty League play. Saugus 56, Hart 54: Mitch Weber scored 14 points and D.J. Smith added 12 as host Saugus defeated Hart of Newhall in a Frontier League game. GIRLS’ SOCCER Village Christian 3, Windward 2: Senior forward Jessica Gordon scored all three goals, including the winning tally off an assist from Brisa Bishop with 20 minutes left, to lift visiting Village Christian (8-3-1, 2-1) to an important Olympic League victory over Windward of Los Angeles (4-7, 0-2). The San Diego State-bound Gordon increased her season total to 28 goals, moving her passed Kristy Krohn (120) – who played at L.A. Baptist of North Hills and Cal State Northridge – and into third on the area’s all-time career scoring list with 121. El Camino Real of Woodland Hills’ Kandice McLaughlin is the area’s all-time leader with 137 and former Oaks Christian of Westlake Village standout Alysha Hoven is second with 129. Gordon has six more regular-season games to add to her total, including another important league showdown Friday against visiting Valley Christian of Cerritos, which shared the Southern Section Div. V title with Oaks Christian of Westlake Village last season. Hart 5, Burbank 0: Sophomore forward Sarina Coutin scored twice, increasing her area-leading total to 31, to lift host Hart of Newhall (17-3, 4-0) to a Foothill League victory. Coutin tied Laura Qualls’ school record for goals in a season, set in 1997. Katie Kuykendall, Lindsay Mills and Aubrie Smith also scored goals for Hart – ranked eighth by the Daily News – which plays host to top-ranked Saugus (12-1-1, 4-0) Friday in a first-place showdown. Brittany Tippet recorded her 12th shutout of the season for the Indians. Saugus 2, Valencia 0: Courtney Moses and Amanda Terry scored for the Centurions (12-1-1, 4-0) – the Daily News’ top-ranked team – who increased their Foothill League unbeaten streak to nine games with the road victory over the Vikings (6-7-4, 2-2). Canyon 7, Burroughs 1: Michelle Moore scored two goals, Haley Rebel had a goal and an assist and Alexia Zatarain had two assists for host Canyon of Canyon Country (9-3-3, 2-2), which scored five second-half goals en route to snapping a two-game losing streak. Courtney Belsheim, Deanna Clegg, Jessi Locke and Gina Walker also scored goals for Canyon, which dropped Burroughs of Burbank to 4-8-1, 0-4. Oaks Christian 11, Santa Clara 0: Kelsea Smith scored less than two minutes into the game and added three assists to lead host Oaks Christian of Westlake Village (10-3-1, 2-1) to the Frontier League victory. Kristen Clark and Casey DaSilva each had two goals and Emily Blumenthal, Anna Ramos, Megan Schoppe and Micala MacRae all scored for the Lions, who recorded their 80th all-time shutout and improved to 99-19-19 in the program’s six-year history. Oaks Christian goes for its 100th victory in Monday’s nonleague game against Dos Pueblos of Goleta. Highland 10, Palmdale 1: Freshman forward Samantha Johnson scored four goals, giving her 24 on the season, for host Highland of Palmdale (14-2-2, 5-0) in the Golden League victory. Farryn Townley had three goals and an assist, and Courtney Morrell, Krystal Perkins and Kaylee Sandefer added goals for the Bulldogs, who received assists from Hillary Anderson, Alex Fulladosa and Natalie Miranda. Lancaster 11, Antelope Valley 0: Torie Riley had three goals and Maria Arroyo and Patty Garcia added two goals apiece for Lancaster (13-0-3, 4-0-1), which set up a showdown for first place in the Golden League with Highland of Palmdale on Thursday. MChatsworth 3, Cleveland 0: Jennifer Barrientos, Christina Chopin and Mia Swafford scored goals for visiting Chatsworth (6-8-1, 2-1) in the West Valley League victory over Cleveland of Reseda (2-5, 0-3). Granada Hills 4, Birmingham 0: Melissa Fernandez, Ashley Hill, Gina Kecskes and Marilyn West scored for host Granada Hills (10-4-2, 2-1) in the West Valley League victory. SOCES 10, Fulton College Prep 0: Lauren Sanchez scored three goals as SOCES of Sherman Oaks defeated host Fulton College Prep in a Crosstown League game. Antonia Aljuwani also scored two goals and Phoebe Kuhlman, Kirsti Khachikian, Brenda Sandoval, Margaret Sanchez and Kristian Sanchez each scored a goal for SOCES (7-0). BOYS’ SOCCER Hart 2, Burbank 0:Matt Valiaka scored twice to put his season total at 31 as Hart of Newhall defeating host Burbank in a Foothill League game. Valiaka broke the single-season record Jan. 13 against Burroughs of Burbank of 28, which was held by Jim Hofferber since 1987. 160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set! The Indians made quick work of Saugus (14-5, 1-3), jumping out to a 42-7 halftime lead. Lilley was the only player on either team to score in double figures on the night. The victory marks Hart’s third straight blowout victory following a stunning 54-53 loss at home Jan. 10 against Burroughs of Burbank. Since, Hart has outscored its opponents by an average of 35 points per game. University of Oregon-bound Tayor Lilley hit her first seven 3-pointers and finished a school-record 9 of 15 from behind the arc as Hart of Newhall, the Daily News’ top-ranked team, crushed host Saugus 60-18 in a Foothill League game. The senior point guard, who was 5-of-6 from 3-point territory Saturday at the Ladies’ New Year’s Ball at Moorpark College, finished with 31 points as Hart (15-4, 3-1) remained in a three-way tie for first place in league with Canyon of Canyon Country and Burroughs of Burbank. center_img AD Quality Auto 360p 720p 1080p Top articles1/5READ MOREGift Box shows no rust in San Antonio Stakes win at Santa Anita In contrast, the Centurions have struggled in recent weeks, losing four of their past six games after beginning the season 11-0. Hart’s next test will come when it visits Canyon, the Daily News’ second-ranked team, Friday at 5 p.m. The game will likely determine which team wins the league title this year. In other girls’ basketball: Canyon 59, Valencia 41: Jessica Guerrero had 16 points and five assists to lead Canyon of Canyon Country, ranked second by the Daily News, to a Foothill League victory over host Valencia (12-9, 0-4). Brittany Thomas added 12 points for the Cowboys (17-4, 3-1). Burroughs 45, Burbank 37: Britney Morgan scored a game-high 15 points and Pham Thompson had five points and 11 rebounds as Burroughs of Burbank defeated visiting Burbank High in Foothill League play. last_img read more

How Man United could look with five signings recommended by ex-Liverpool star

first_img Son ban confirmed as Tottenham fail with appeal to overturn red card 3 huge blow He told the Daily Mail: “If I were Ole Gunnar Solskjaer, I’d ask Ed Woodward to make five important signings this summer as a matter of priority: two centre-halves and three midfielders.“Manchester United can’t cure their problems in one transfer window but they have to think strategically to get even close to Manchester City and Liverpool.“Their transfer policy should be a mixture of ready-made buys and the best young players in the world.” BEST OF tense 3 Boxing Day fixtures: All nine Premier League games live on talkSPORT Things haven’t been easy for new Manchester United manager Ole Gunnar Solskjaer since he took the role permanently. He’s not messing about, either, insisting the Red Devils should attempt to sign players from Chelsea and Tottenham Hotspur.Both N’Golo Kante and Toby Alderweireld are on Murphy’s wishlist for Solskjaer with an £80million bid advised for the former, and the activation of the latter’s £25million release clause.Meanwhile, he reckons the Red Devils should go all out for Ajax wonderkid Matthijs De Ligt and Paris Saint-Germain’s midfield maestro Marco Verratti. Premier League Team of the Season so far, including Liverpool and Leicester stars ADVICE Every time Ally McCoist lost it on air in 2019, including funny XI reactions REVEALED LATEST FOOTBALL STORIES no dice Oxlade-Chamberlain suffers another setback as Klopp confirms serious injury REVEALED Berahino hits back at b******t Johnson criticism – ‘I was in a dark place at Stoke’ Manchester United have been handed some transfer advice from an unlikely source ahead of the transfer window and many supporters will hope the club follow it.Danny Murphy spent seven seasons at rivals Liverpool and once scored a famous winner against them, but right now he’s handing them tips on who to bring in. Green reveals how he confronted Sarri after Chelsea’s 6-0 defeat at Man City Where Ancelotti ranks with every Premier League boss for trophies won The final piece in the jigsaw? Barcelona star Andre Gomes, currently proving himself a good Premier League addition on loan at Everton.But how would Murphy’s dream team look like if Manchester United executive vice-chairman Ed Woodward got his chequebook out? Find out below. 3 shining Ronaldo warned Lukaku how hard scoring goals in Serie A would be before Inter move REPLY Matthijs de Ligt celebrates after scoring against Juventus in the Champions League Which teams do the best on Boxing Day in the Premier League era? gameday cracker Is this how Manchester United could look next season?last_img read more

Max Preps Releases Pre-season High School Football Rankings

first_imgMonday was the official start of fall football practice. Even though not a single game has been played Max Preps has reviewed teams based upon returning players, schedules, coaching performance, and program tradition to come up with the preseason rankings.  In the Single A Division there are several mountain teams and members of the Smoky Mountain Conference who rank in the top 25 these include Murphy at number 2, Swain at number 10, Cherokee at number 14 and Robbinsville at number 21. Also in Single A rankings are some familiar names including top ranked Tarboro, Mitchel is ranked fourth, state champion runner-up Plymouth checks in at number 9.In the Two A division  Shelby returns with the top preseason ranking followed by several mountain teams including Hendersonville at number 11, East Lincoln at number 13, Franklin at number 14, Mountain Heritage is 15th, Pisgah is 18th and Brevard is 20th. Smoky Mountain comes in with a 60 ranking.In Three A Wake Forest is the top ranked team. The highest ranked mountain team is A.C.Reynolds at number 20 and Tuscola at 39th.Teams can participate in organized scrimmages starting August 8th and the first official game can be played on August 18th.last_img read more

My normal, crazy, mixed-up country

first_img18 October 2010 South African hit movie White Wedding is currently showing in the US to rave reviews. Jann Turner, who directed and jointly wrote and produced the film, writes about the place that inspired it – South Africa. Are there lions in the streets? Do you live in a mud hut? How come you ain’t … ? As a South African, I get the strangest questions from Americans. Their impression of Africa ranges from the lions-snakes-loincloths version, all the way to the guns-Aids-ghettos version. Often they are wildly off the mark, although, since we hosted the World Cup soccer tournament, they do know that we have stadiums, TV and vuvuzelas. What they don’t know is that we have it all! Wild animals and guns, Aids and ghettos are here, but we also have highways, high schools, high-tech, high-life and high hopes. We’re on Twitter and Facebook and all the other social networks. Charlize Theron is one of us. So is Elon Musk, the PayPal founder and Dave Matthews of the band. We invented super-glue, open-heart surgery and short-range tactical nuclear weapons and we were also the first to ever give up the latter voluntarily.Slowly, we’re getting it right Our country is hauntingly beautiful – beaches, mountains, deserts, forests, cities, jungles. It’s the size of California and Texas combined and 50-million of us live here, of all colours, speaking 11 different languages. Since Nelson Mandela led us out of our painful past, we’re all working hard to get along and make our country a success. And slowly, we’re getting it right. Most of us even have rhythm now. Take Beyonce, Denzel, Obama and Oprah. Throw in LeBron and Tiger. Sprinkle with Bill Gates, Al Sharpton, Pat Buchanan, Spike Lee and Paris Hilton. Make most of them poor, but some rich. Given them each a different language. Now tell them to sort out the US, quickly and peacefully. Get the idea? Ask anyone who visited us for the World Cup. We live in a crazy, mixed-up, fun loving, rich-and-poor, up-and-down place, and we are immensely proud of it. The point I’m trying to make is that South Africa is fast becoming just a normal, crazy mixed-up country. So we – that’s my two partners, Kenneth Nkosi and Rapulana Seiphemo and me – want to tell stories that are fun, real, and normal.Road trip with goat So White Wedding came about from a road trip the three of us took across the country about seven years ago – two black dudes and white girl and all the bizarre, funny, typically South African things that we encountered. It was on that long drive that we made up the story about Kenneth (Elvis, the groom) and Rapulana (Tumi, the best man) trying to get from Johannesburg to Cape Town to Elvis’s wedding. Things go wrong – but not in the way you might expect. George (the goat), played by Bella (the goat) isn’t a guest at the wedding – he’s the lunch – a gift from Grandma. Befriended by Rose (the heartbroken British hitch-hiker), George sits in the back seat of the car with Elvis, while Tumi and Rose flirt in the front. Tony, the ex-boyfriend of Ayanda (the bride), pays for her wedding dress. Elvis hasn’t made the transfer from the bank, because he’s lost in mountains, and there’s no phone signal. It’s not really George’s fault that they crash, but in the end, poor George ends up getting cooked and eaten. Or does he? We ended up with a funny, romantic, feel-good road-movie, reminiscent of Sideways and Little Miss Sunshine. We shot the film in 18 days, for a budget of less than U$1-million (R7-million). And South Africans loved it. When did you last see a film in which you laugh at different scenes to the person next to you – and you don’t understand the jokes you are missing? Or when, at the climax, people stand and dance to the soundtrack, shouting in excitement? We heard many stories of black and white strangers hugging each other as the credits rolled, or of employers and their housekeepers sitting side-by-side, shedding simultaneous tears when the story gets weepy.Poking a bit of fun at … everyone We sent Nelson Mandela a copy for his 91st birthday and he loved it. Mandela is a Xhosa, like Grandma and the beautiful Ayanda, but he wouldn’t mind the gentle fun that is poked at their laid-back, stubborn stereotype. The film gives everyone a bit of a rev. But you don’t need to be South African to appreciate it. At heart, it’s a universal story about love and prejudice. It’s warm, charming, and reminds us that our similarities are greater than our differences. President Obama, you should see it! So … I’m not black. I live in the suburbs, and the lions I hear at night are in the Joburg zoo. But I am South African, and I think Americans are going to like our movie. If you do see it, don’t be afraid to laugh aloud, whistle, dance, cry and applaud during the show. And tell your friends. That’s how we do it. This article was first published in South Africa Now, a six-page supplement to the Washington Post produced on behalf of Brand South Africa. Download South Africa Now (PDF, 2.12 MB).last_img read more

The Customer is Always Right (Except When They Aren’t)—The Case for Conflict Resolution HR Style

first_imgLast week I flew to Dubai for a speaking engagement and learned so much about human nature I couldn’t help but share it with you.  Imagine for a moment you’re flying eight thousand miles to an amazing destination where you will speak six hours after touching down.  You want your rest.  You need to make the most of that business-class flight and practice your speech a few times before getting at least a couple hours of sleep.  To be fair, my journey had one stop in London where my plan was thrown out the window and what followed was absolutely magical. As I was familiarizing myself with my surroundings in seat 17G in walks a most handsome gentleman approximately 6’2” with a brooding personality akin to the king slayer on Game of Thrones.  On the face of it, he seemed like the kind of guy women love and men want to be.  He was the modern-day Mr. Darcy brooding with elegance and pre-supposed charm.  All this was true until he uttered one sentence as he accommodated himself in seat 18J.  I was ripped from the early stages of slumber with one word—“SH&T!!!!” You see, Mr. Darcy was livid because as he settled into work nothing irked him more than having a North American power outlet instead of a universal power outlet.  He found the first flight attendant in sight and growled, “Is this bloody British Airways or American Airlines!?!? How am I supposed to work when I can’t even power my laptop!?!”  The flight attendant was not even off the ground and this gentleman’s temper was sky high.  The flight attendant apologized and offered him an adaptor which he snatched out of her hand as he snarled. Then came dinner service.  During the meal, Mr. Darcy (aka Mr. 18J) grew increasingly truculent slamming his fork into every piece of salmon as if he enjoyed impaling it.  Enter flight attendant #2.  The second flight attendant offered Mr. 18J wine, a taste of a “delightful Spanish Rioja” as she put it.  Mr. 18J huffed as the wine was nowhere near his exacting standards for quality Rioja.  He resigned himself to the sub-standard wine but only if they offered him two heaping airline glasses of it.  They did so begrudgingly.  After all, he was such a peach when not fueled by booze; one could only imagine what he would do or say when completely liquored up.As dinner service was ending, 18J (can’t even call him a mister at this point) reaches over to hand the remains of his meal to flight attendant #3.  As he does so, he flicks his wrist indignantly as if having to hand his meal tray was unbecoming.  This catapulted the tray tossing the second glass of Rioja all over the passenger to his left.  The passenger was doused in sub-standard red wine ruining his clothing indelibly.  18J snapped.  He barked at the flight attendant and at the passenger, “This would never happen on Virgin! Are you so untalented that you can’t even balance a glass?  You must be the class of dimwit only British Airways would hire! You…”Suddenly an unusually calm voice spoke with the confidence and ease found only through decades of experience wrangling the most unpleasant of characters. “Sir, I am sorry this flight is unsatisfactory.  We strive to please all passengers and are extremely disappointed when we don’t. Although we typically meet our top standards every chance we can, we’ve failed you.  Perhaps we can offer you a solution.  Our mid-flight customer remediation program includes immediate flight termination with parachute departure and the hopes we can serve you again soon,” said flight attendant #3.  “Now, while we don’t want to employ such an intervention often, I strongly suggest you take heed of your fellow passengers’ dismay over this scene and focus on settling in for the evening without further disturbance.”  18J looked left and he looked right.  All others were mortified by his behavior but even more impressed with flight attendant #3 and her skill in managing conflict.  18J slumped quietly in his seat crimson with shame and yellow with fear.Albeit it harshly done, flight attendant #3 had employed three basic principles for conflict management with moderate success (three tips I always espouse in conflict resolution):1)      Be firm and demonstrate a shared understanding of the problem areas.2)      Use a stern but quiet voice when responding to the insanely angry and crazy loud.3)      Delineate the consequences of continued conflict without resolution.Over the course of my career, I’ve learned that these three tips help greatly in resolving the majority of conflicts.  I learned this from years of studying HR and other professions deeply steeped in conflict.  18J had been defeated and as the flight carried on, I wondered to myself—how did she know how to handle that situation?  Midway through our travels I stood and scampered past 18J toward the restroom praying he would not awaken with a roar.  As I stepped toward the restroom, I bumped into flight attendant #3.  My curious nature got the best of me.  I asked awkwardly, “Where did you learn to handle angry jerks like that? I have to know.”  She shrugged me off with a humble grin and said it was all part of her job.  I responded with another query, “Seriously, where did you learn those tricks?”  She said, “Bollocks!  Truth is I spent 18 years as an HR professional for a manufacturer before becoming a stewardess (her words not mine).  If I can handle managing human resources for manufacturing in Sussex, I can handle that right foul git. HR prepared me for every situation and thank goodness for it.”HR 1, 18J 0.  That’s a win in my book.  How has a career in HR sharpened your conflict resolution skills?  What have you learned over the years when dealing with prickly personalities?  How do you flex your HR relationship management muscles?last_img read more

This Tweet is Priority 1:’s Chatter is Transactional Social Media

first_imgA Web Developer’s New Best Friend is the AI Wai… mike kirkwood Why Tech Companies Need Simpler Terms of Servic… Here, we see the familiar Twitter interface as the origination point of the case being managed internally. Related Posts Soon, Twitter users will be in a better position to get satisfaction with the companies that they do business with. This morning, is announcing that the Chatter beta developer preview has grown to 500 companies and is integrated with its popular Service Cloud offering. The company has shown its ability to leverage the disruption of social media – rather than be disrupted by it. We had a chance to review the new tools and experience what an end-to-end social media driven customer experience looks like. It was eye-opening for us – and is coming soon to the 70,000-plus customers of SalesForce platform.The first thing we learned in our briefing with SalesForce is that the company has fully digested the reality of the new web. The company talks about how it started on a mission to bring the power of great web applications like to enterprise customers. Now, ten years later, the web and the company have moved on towards the new dominant engagement model on the web, Facebook, YouTube, and Twitter.Here is a graph the SalesForce team shared with us on the emerging trend of Internet usage, a key driver in how the Chatter product has been considered. Top Reasons to Go With Managed WordPress Hosting SalesForce makes a case that a fundamental shift is underway and its completely re-factoring the engagement model. The company calls it the “Facebook Imperative”, which we interpret as “be as social and easy to use as Facebook, or whither”. Reminiscent of the Wired Magazine’s “Wired: Tired” lists SalesForce shares its observations of the fundamental shifts in the industry. We see as the old incumbent leader of the Internet being replaced by Facebook. Also series of observations that show the landscape change dominated by mobile, location, and web standards.Here, we see a Chatter enabled service desk, where we can easily see the different channels that have opened tickets for customer service. 8 Best WordPress Hosting Solutions on the Market From what we learned, several marquee customers such as Bank of America plan on rolling out Chatter plus Service Cloud. Shown here is the Bofa Twitter feed responding to individuals in the public forum. Tags:#Announcements#cloud#cloud computing#Products#saas Some of the productivity benefits offered by Chatter plus Service Cloud offered by the company are listed here:“Monitoring Priority Cases: Service agents can stay on top of high priority cases, updates to critical knowledge articles, and the latest product updatesLocating Expertise: Service agents can follow experts across their organization and instantly get help from other agents, other departments, or from across the companyReal-Time Case Collaboration: For high priority cases, service supervisors can assemble the best expertise and information to close complex cases fasterSLA Management: Salesforce Chatter proactively can alert service agents of upcoming service level agreement milestones that they must meetSales-Service Alignment: Service agents and sales reps can share the latest case and opportunity updates for their customer to ensure good service means good business”We think there could be several big winners with SalesForce Chatter release.SalesForce may have found its way into the entire enterprise, where it becomes essential to connect departments and individuals together in the best collaboration model possible.Twitter seems like a big winner here, where it is now being demonstrated as the front end to customer service relationships. This pattern has been developing for several years with leaders like Comcast servicing customers with Twitter. Now, its moving to the next level where when you Tweet an issue, you’ll essentially be opening a ticket. And, where tickets are opened, you can be sure that it is someone’s job to close them. It seems that Twitter being cemented into enterprise processes just like the telephone of yesteryear.Consumers win by getting faster answers with less searching in document bases, or waiting in call center queues. Consumers also win by bringing speed and transparency to the process. No longer, will we wait on hold all alone, as we’re bringing our followers with us with every Tweet.IT departments that have invested in document management and other solutions will now be able to extend their reachCustomer service departments that have the job of closing tickets and meeting SLAs (Service Level Agreements)Welcome to the future of customer service, no telephone required, but your smart mobile device is definitely invited.Do you believe onto the next big shift in enterprise computing with the upcoming launch of Chatter? Photo credits: A case that has been opened via Twitter is seen in the dashboard here. It can be shared among team members, or escalated. We think this is an interesting evolution of the “follower” mechanic borrowed from Twitter. In this case, you can be assigned a topic to follow, since in the enterprise there is a job to be done.last_img read more